We aim to process orders quickly; however, if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Yes, we offer international shipping to select countries. During the checkout process, you will be able to select your country for shipping. Please note that additional customs fees or import taxes may apply, and the customer is responsible for these charges.

You can reach our customer support team by email at customercare@dielpi.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.

To place an order, simply browse our website and add the desired items to your cart. Proceed to the checkout page, where you will enter your shipping and payment details. Once your order is confirmed, you will receive a confirmation email with the order details.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on our website or the shipping carrier's website.

If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or provide further instructions on how to return the item for a refund or exchange.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 14 days of receiving your items. You can find more detailed information about our return policy in our Returns & Refunds section.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for online payments. Please note that we do not accept cash on delivery or personal checks.